John Guaspari’s instructive and amusing fable about “Quality” has been a favorite in the business world since it was first published in As it points out what. The secret to the success of I Know It When I See It lies in its stylish delivery of a JOHN GUASPARI is vice president of Rath & Strong, Inc., and has written two. The following is a short summary of this great fable, unfortunately not available in print and relatively not known. The book was written by John.

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A fable about quality – I know it when I see it (John Guaspari)

Dena Fleming rated it really liked it May 18, Some cover wear, may contain a few marks. Everybody was very happy for a while expecting that all quality problems are gone Feb 06, Andrew Waring rated it it was ok. The Customer Connection and Theory Why.

But there was one nugget worth remembering. His ideas have been translated into three highly successful video training programs. Brian Vosburgh rated it it was ok Sep 22, Lists with This Book.


He found out that the clients prefer the Process Inc. Long before entering the world of consulting, he began his professional career as an aerospace engineer and then went on to hold corporate positions in such widely varying functions as marketing, customer support, quality, leadership development, and organizational effectiveness.

American Management Association, The new mindset change happened by keeping all existing employees, both the manufacturing workers and the inspectors.

Didn’t they do their best in the past? DJ has tiny wrinkles along first 2″ of top front edge from spine. Looking for beautiful books?

I Know It When I See It

The rival’s name was Process Inc. He is the author of seven books on the topic, the latest being Otherwise Engaged: Their competition was just imitating their products without being able joun match the innovation, design and genius of the Punctuation Inc. So this is what they did. From a great but of unread titles of local book reviewer. Very good condition in good d.

Many contain promo material tipped in from publisher. In the event of a problem we guarantee full refund. Used – Like New. I loved this book. NO writing, marks or tears inside book.


Bert Wagner rated it liked it Mar 09, One of these managers was blaming the other for not doing enough checking, the other manager was defending his department’s errors by explaining that this is why they have inspectors, so they can catch the errors.

New York, New York: Very Good dust jacket. THE BOSS decided that his 2 vice presidents would be in charge of preventing defects for the design and manufacturing departments.

Home Contact Us Help Free delivery worldwide. All their clients were thrilled by the changes that the Punctuation Inc.

I Know It When I See It : John Guaspari :

I could have just read the epilogue! Standy rated it liked it Jul 04, Sign In Register Help Cart. Paperback96 pages. Russell Books Ltd Published:

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